FAQ

Jodie Neale Ceramics

FAQ

Custom and personalized orders

I am NOT accepting custom requests or personalized orders at this time. 

 

Can I reserve a piece?

To try to keep it as fair as possible I announce my shop updates via a newsletter and on Instagram 1-2 days leading up to the day of the sale. I cannot reserve pieces for you. Thank you for understanding.

Postage:

Dispatched from Wales in the United Kingdom.

All packaging in 100% biodegradable (unless recycled). 

Free UK shipping on all items with 2nd class Royal Mail. Pick up available from Aberdare area if preferred. 

International shipping available. Please note: the buyer is responsible for paying all import taxes and customs fees. Such fees are not included in my shipping charge, which only covers the actual postage.

I don't accept returns or exchanges, but please do contact me if you have any problems with your order.